How do I start a return?
Email info@torkstrap.com within 30 days of delivery. We’ll send a free prepaid label and return instructions. Only the straps need to come back; packaging and accessories are not required.
How long do I have to return my order?
You have 30 days from delivery to request a return.
Do I pay for return shipping?
No. Return shipping is always free for everyone. Contact us for your prepaid label.
Can I return a strap I’ve already used?
Yes. Straps you’ve tried are eligible, even with moderate signs of use or damage. Destroyed straps or significant damage, such as direct cuts, crushing, or deformation, must go through the warranty claim process. Our team will assess whether the cause was a manufacturing defect or misuse; coverage is not automatic.
When will I receive my refund?
We review returns and issue approved refunds within 3–7 business days after receiving them. Refunds go to your original payment method. Your bank or card company may take additional time to post the refund.
Are original shipping charges refunded?
Refunds cover the actual product price you paid, including any discount. Original shipping charges, including expedited shipping and domestic shipping fees for orders below the free-shipping threshold, are not refunded.
Can I exchange for a different model?
Yes. We offer direct exchanges through customer service. Email info@torkstrap.com to arrange yours.
What if my order arrives damaged, defective, or incorrect?
Contact info@torkstrap.com within 15 days of delivery. We offer a replacement or refund and cover the shipping needed to resolve the issue. Photos are required for damaged deliveries.
What if I purchased from another retailer?
Returns for purchases from Amazon, TikTok Shop, or physical retailers must go through the original seller under its return policy. You can still get warranty support directly from TorkStrap. Show or explain where you purchased the product and submit a warranty claim. If we determine the failure resulted from a manufacturing defect, your claim is eligible for a refund.
Where do I register or make a warranty claim?
Visit our warranty information and registration page or submit a warranty claim. Register within 30 days of purchase for the lifetime warranty to be valid. We will still consider all claims. The warranty covers manufacturing defects in the entire product across all TorkStrap products; damage from neglect or misuse is excluded.